We want you to be happy with what you have bought. This page sets out when you can return something, how to do it, and what to expect.
Your right to cancel
Under the South African Electronic Communications and Transactions Act (ECTA), you may cancel an online purchase without reason or penalty within 7 days of receiving your order. Return delivery costs are yours to carry. Refunds are processed within 30 days of a valid cancellation.
Faulty, damaged or incorrect items
Under the Consumer Protection Act (CPA), you may return goods that are defective, damaged on arrival, or not what you ordered, for a repair, replacement or refund. Contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging so we can resolve it quickly.
Made-to-order items
Because our garments are printed to order, we cannot accept returns simply because you ordered the wrong size or changed your mind about a design, outside the 7-day cancellation window above. Please use the size guide on each product page before ordering. If you are between sizes or unsure, email us first — we would rather help you choose than process a return.
Condition of returned goods
Items must be returned unworn and unwashed, with any tags still attached, in their original packaging where possible.
How to start a return
- Email info@fntct.com with your order number and the reason for the return.
- Attach photographs if the item is faulty, damaged or incorrect.
- We will confirm whether the return is approved and send you return instructions.
Please do not send anything back before we have confirmed the return — unannounced parcels cannot be tracked against your order.
Refunds
Approved refunds are made to the original payment method. Once processed, allow up to 10 business days for the funds to reflect, depending on your bank or card issuer. Original shipping charges are refunded only where the item was faulty, damaged or incorrect.
Exchanges
We do not process direct exchanges. If you need a different size or colour, request a return and place a new order.